topic Re: New subscriber trouble linking sim card in Get Support

New subscriber trouble linking sim card

KZ1964 — Wed, 01 May 2024 14:10:42 GMT

I ama new subscriber and setting up account. At the point have entered sim card # which is valid and then says LINK SIM. I push this button butnothing happens. I plan to port rogers # during activation. How do I link sim.

Re: New subscriber trouble linking sim card

hTideGnow — Wed, 01 May 2024 14:12:35 GMT

hi@KZ1964

were you using the app to subscribe? you go to the last step about finalizing subsciption?

did you test your sim in a phone and see if it connects?

if it really not connecting and you cannot do much with the app to fix it, ask PM agent to help. please submit a ticket with CS Agent by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New subscriber trouble linking sim card

KZ1964 — Wed, 01 May 2024 14:15:25 GMT

Making new account. Entered sim # says fine. I am using the app to start the process but when I press button to link sim it does nothing. I still have my rogers sim in my phone during set up process