topic Re: setting up new c/c to pay bill, error in Get Support

setting up new c/c to pay bill, error

JAO08 — Wed, 01 May 2024 13:23:54 GMT

Just got a new Prepaid credit card to pay my bill, it accepted me setting up a new credit card , but now that its registered, it hasent taken a payment, only gives me an option to pay using voucher. Also, on the phone i forgot my phone pin, and would need assistance reseting it. Please help 🙂

~~@ admin @ Admin1 @ dAdmin @ Mod @ Moderator~~

edtied by computergeek541: Please do not tag the above usernames expecting to receive help from Public Mobile. None of the above usernames are staffed by Public Mobile.

Re: setting up new c/c to pay bill, error

computergeek541 — Wed, 01 May 2024 13:28:21 GMT

@JAO08 wrote:
Just got a new Prepaid credit card to pay my bill, it accepted me setting up a new credit card , but now that its registered, it hasent taken a payment, only gives me an option to pay using voucher. Also, on the phone i forgot my phone pin, and would need assistance reseting it. Please help 🙂

~~Try enable the location permission on your phone for the Public Mobile app and then try again to add the card to your Public Mobile account.~~

Re: setting up new c/c to pay bill, error

JAO08 — Wed, 01 May 2024 13:27:37 GMT

it let me add the card to my acccount and said it was successful. However it still hasent taken the payment to start service again, and doesnt give me a option to pay directly with a credit card, just has the option for voucher. I added the new card and assumed it would auto take a payment to renew my service

Re: setting up new c/c to pay bill, error

computergeek541 — Wed, 01 May 2024 13:30:35 GMT

@JAO08 wrote:
it let me add the card to my acccount and said it was successful. However it still hasent taken the payment to start service again, and doesnt give me a option to pay directly with a credit card, just has the option for voucher. I added the new card and assumed it would auto take a payment to renew my service

My mistake: I misread your first message. Whenever service has stopped working because of a failed payment, charging the card to resume service isn't automatic. The payment does need to be made manually. In the Public Mobile app, there's no "Add Funds with a Credit Card" button?

Re: setting up new c/c to pay bill, error

Sansan — Wed, 01 May 2024 13:32:59 GMT

@JAO08 use this link to reset your pin.

https://myaccount.publicmobile.ca/en/account/reset/pin

Re: setting up new c/c to pay bill, error

JAO08 — Wed, 01 May 2024 13:33:04 GMT

nope. just add funds with a voucher, view payment history and update card info

Re: setting up new c/c to pay bill, error

JAO08 — Wed, 01 May 2024 13:37:36 GMT

awesome. was able to change my pin and use the phone system to make a payment and service is back up and good. Youre the best!

Re: setting up new c/c to pay bill, error

Sansan — Wed, 01 May 2024 13:41:33 GMT

Excellent 👋. Thank you for your comment. You've made my day. 🤗

Re: setting up new c/c to pay bill, error

computergeek541 — Wed, 01 May 2024 13:56:47 GMT

@JAO08 wrote:
awesome. was able to change my pin and use the phone system to make a payment and service is back up and good. Youre the best!

Resetting the account PIN would be unrelated to the fix. The account PIN isn't needed when paying with a voucher through 611.

Re: setting up new c/c to pay bill, error

Sansan — Wed, 01 May 2024 19:08:11 GMT

@JAO08 @computergeek541 weird, this was accepted as solution to me but solution is now gone? This was a two part question 1. How to reset pin, 2 how come payment was not taken?

From my understanding of this rely, OP was able to reset pin through link I provided and was able to solve his issues.

So where did my accepted solution go?

Re: setting up new c/c to pay bill, error

computergeek541 — Wed, 01 May 2024 21:45:30 GMT

@Sansan wrote:
@JAO08 @computergeek541 weird, this was accepted as solution to me but solution is now gone? This was a two part question 1. How to reset pin, 2 how come payment was not taken?
From my understanding of this rely, OP was able to reset pin through link I provided and was able to solve his issues.
So where did my accepted solution go?

I see that part now and have put the solution back. I was only trying to say that resetting the PIN wouldn't have made it so that the payment button by credit card in Self Serve would start working again.