topic Re: Porting Out Issue in Get Support

Porting Out Issue

tammy10 — Wed, 01 May 2024 05:43:07 GMT

Hello,

I tried to port out to Freedom Mobile, but the port was experiencing issues - apparently the Freedom agent typed the incorrect account number.

I tried changing the SIM card to my PM one, but now it isn't receiving any signal now. My account should still be active for a few more days - I completed the port early.

Please advise.

Thank you.

Re: Porting Out Issue

computergeek541 — Wed, 01 May 2024 05:42:55 GMT

@tammy10 wrote:
I tried to port out to Freedom Mobile, but the port was experiencing issues - apparently the Freedom agent typed the incorrect account number.
I tried changing the SIM card to my PM one, but now it isn't receiving any signal now. My account should still be active for a few more days - I completed the port early

Is it possible that the account number was actualy correct? That would explain why the Public Mobile service has stopped working. To determing porting status, you'll need to contact Freedom Mobile. Freedom is responsible for providing all support for porting a number to them.

Re: Porting Out Issue

tammy10 — Wed, 01 May 2024 06:46:21 GMT

Hello, I was in contact with Freedom and they were the ones who advised me that the account number was incorrect. They were also confused as to why my PM service has stopped working when the account porting was not successful. I was told to reach out to PM customer support for assistance.