topic Re: Cannot log into Public Mobile App and stuck at step to resume subscription in Get Support

Cannot log into Public Mobile App and stuck at step to resume subscription

300_baud — Wed, 01 May 2024 03:35:22 GMT

Hi All,

I just attempted to port my number from Koodo, however, I can't seem to log into the app. I tried waiting 5 mins after logging out and reinstalling the app, but to no avail. I need to complete the activation in order to get the sim card. Thanks.

Best Regards,

Abraham

Re: Cannot log into Public Mobile App and stuck at step to resume subscription

hTideGnow — Tue, 30 Apr 2024 23:12:14 GMT

HI @300_baud

did you start the activation process from the browser and now doing the rest on the app?

or you started on the app and already got into issue?

if you have started the subscription and is part of it somewhere, you passed the payment step yet?

Re: Cannot log into Public Mobile App and stuck at step to resume subscription

300_baud — Tue, 30 Apr 2024 23:14:05 GMT

I think I did it from the app first. I passed the payment step already. I started the app now and am having the issue.

Re: Cannot log into Public Mobile App and stuck at step to resume subscription

300_baud — Tue, 30 Apr 2024 23:17:11 GMT

I can only see Log out and it says "Step 6 of 6: Activate" and then Subscription Not Activated in the app when I attempt to log in.

Re: Cannot log into Public Mobile App and stuck at step to resume subscription

Electro_Mac — Tue, 30 Apr 2024 23:32:12 GMT

Is it asking you for eversafe code for logging into app?

Re: Cannot log into Public Mobile App and stuck at step to resume subscription

300_baud — Tue, 30 Apr 2024 23:33:36 GMT

Hi,

I'm just entering my credentials, but no it's not asking for a code.

Re: Cannot log into Public Mobile App and stuck at step to resume subscription

Electro_Mac — Tue, 30 Apr 2024 23:36:36 GMT

If it asks for the code there is an option to have it sent by email in a drop box

Re: Cannot log into Public Mobile App and stuck at step to resume subscription

300_baud — Tue, 30 Apr 2024 23:40:00 GMT

No it is not prompting for a code. I even just tried changing the password now via "forgot password", and that feature works, but still can't log in.

Re: Cannot log into Public Mobile App and stuck at step to resume subscription

Electro_Mac — Tue, 30 Apr 2024 23:43:42 GMT

I’m not really sure what’s going on but maybe someone else can help you out…but some people are having problems lately logging in…

Re: Cannot log into Public Mobile App and stuck at step to resume subscription

300_baud — Tue, 30 Apr 2024 23:44:46 GMT

Can someone else please help? I've already paid, and feel like I've wasted my money and time.

Re: Cannot log into Public Mobile App and stuck at step to resume subscription

Electro_Mac — Tue, 30 Apr 2024 23:53:14 GMT

https://productioncommunity.publicmobile.ca/t5/Get-Support/Account-is-Locked/td-p/1191052

Re: Cannot log into Public Mobile App and stuck at step to resume subscription

softech — Tue, 30 Apr 2024 23:54:26 GMT

@300_baud

if you used the app from the beginning, you shouldn't be asked to login again after payment step

but no worries, support agent can help. Please message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there