topic Re: Can't log in in Get Support

Can't log in

Billy7777777 — Tue, 30 Apr 2024 12:08:04 GMT

I have 4 accounts in my name. Myself and 3 children. Needed to update credit card. 3 went ok, can't log into one. Tried the app. Tried other devices. Tried changing password. Keeps asking to enter new password then locks we out. This is going on for a month. Asked for help here, did all that was suggested. The account has some credit but will soon be shut off unless I update credit card info. Account info.

***@***

Phone###-###-####

Can an admin please help? Thank you.

Re: Can't log in

softech — Tue, 30 Apr 2024 12:09:56 GMT

@Billy7777777

please try using browser with Incognito mode to change the password and login , see if that helps

if not, support can help:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Can't log in

Billy7777777 — Tue, 30 Apr 2024 12:10:39 GMT

I tried incognito, no luck.

Re: Can't log in

Billy7777777 — Tue, 30 Apr 2024 13:13:49 GMT

Thanks, I was finally able to log in. All solved.

Re: Can't log in

softech — Tue, 30 Apr 2024 13:15:26 GMT

@Billy7777777

so, you didn't need agent to help? how you get in at the end?

Re: Can't log in

PamN — Tue, 30 Apr 2024 22:24:25 GMT

Thank you for trying to assist, I tried all the suggestions and just ended up sending a private message and hopefully someone gets back to me in a timely manner.