Issue logging in after changing password

Corinne2 — Tue, 30 Apr 2024 21:48:02 GMT

Hi My husband has a public mobile account. Hasn't logged in in a while. Reset his password successfully but when trying to login, it keeps saying password is incorrect.

Re: Issue logging in after changing password

fixin1 — Tue, 30 Apr 2024 22:21:08 GMT

@Corinne2 - Maybe you should try resetting cookies? Also try using another browser / device to log in. Also use incognito / secret / private mode if none help.

Or contact CS_Agent if nothing works as a last resort:

Submit a ticket via Chatbot:

If you just want it quick and easy, here it is:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox

topic Issue logging in after changing password in Get Support

Issue logging in after changing password

Re: Issue logging in after changing password