topic Re: Some thing is using my data in Get Support

Some thing is using my data

Judye — Tue, 30 Apr 2024 21:39:34 GMT

I've turned off all the iPhone 8 software updates that I can. Every evening at 12:17 am and again a little later in the early am, I have data usage. This also happened in the last 2 weeks while I was in the US.

Is there any way to find more information on what is using this data?

Thanks, Judy

Re: Some thing is using my data

softech — Tue, 30 Apr 2024 21:40:37 GMT

@Judye

PM does not update the data usage constantly. In fact, it only update it twice a day.

So, any entry you see is just a total usage between that timestamp and the timestamp of the previous entry. The early morning usage you see on the Usage log does not mean it was used in the morning but a total usage for the last 12 hours.

Also, for correct usage reading, always use Incognito mode to login My Account to avoid reading cached old info

Re: Some thing is using my data

Judye — Tue, 30 Apr 2024 21:44:05 GMT

It happened every day in the last 2 weeks in my Canadian data plan, while I was in the US using an add-on data package.

Re: Some thing is using my data

softech — Tue, 30 Apr 2024 21:49:44 GMT

@Judye it is true it might record 2 or 3 mbs in the usage log, but those usually do not count towards the data bucket

Re: Some thing is using my data

Judye — Tue, 30 Apr 2024 21:56:43 GMT

My plan renewed on the April 14 and I was in the US April 15-29 ... and something used 70 mbs of my data while I was gone. I'm bafffled.

Re: Some thing is using my data

softech — Tue, 30 Apr 2024 21:58:59 GMT

@Judye that's seems to be a lot than I expected. Best to open ticket with PM support to ask them to further investigate

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Some thing is using my data

Judye — Tue, 30 Apr 2024 22:11:07 GMT

Thank you very much. I'll submit a ticket.

Re: Some thing is using my data

Roam — Tue, 18 Jun 2024 14:18:22 GMT

I also get data usage when I’m in wifi without leaving and have auto switching to data when wifi is unavailable off. Background app updates is also off, but considering that I’m in wifi, and have updates only when in wifi selected that can’t be it either. Personally I think they just randomly log data to use it up