topic Issues transferring number from Lüm in Get Support

Issues transferring number from Lüm

dylanshivak — Tue, 30 Apr 2024 17:43:04 GMT

I am having trouble porting my number over from Lüm mobile. I initiated the transfer yesterday & got a text message from them confirmed the transfer - I responded immediately and thought that was it. Ever since I haven’t been receiving SMS messages or phone calls.

I reached out to customer support to try and re-do the transfer but PM is saying that my Lüm account number & IMEI are being denied. They’ve tried multiple times to re-do the transfer but all they say is that the account info & IMEI don’t work. I tried re-initializing the transfer from the app and it tells me that my number isn’t eligible for transferring?

I’ve gone back and forth with PM customer support and they’re essentially saying all I can do is get a new number from PM. I’ve had this number for 15 years are would really like to keep it.

Re: Issues transferring number from Lüm

hTideGnow — Tue, 30 Apr 2024 17:45:14 GMT

HI @dylanshivak

did you talk to PM porting team on the phone? if not, I can send you the phone number, check Community inbox

and did you provide them Lum mobile's account number? don't use IMEI

and did you talk to Lum mobile and see what the issue is?

Re: Issues transferring number from Lüm

dylanshivak — Tue, 30 Apr 2024 17:53:28 GMT

I have not spoken to PM on the phone, just through the mailbox.

I did provide both the account # and IMEI. PM support told me my account # is invalid and needs to be 9 digits, when all Lüm accounts are only 5 digits. They said it’s all automated and my account # is just not working.

I reached out to Lüm and they confirmed that my account number is valid and they have had no issues porting to PM in the past.

Re: Issues transferring number from Lüm

hTideGnow — Tue, 30 Apr 2024 17:58:10 GMT

HI @dylanshivak

call the number I sent you. Provide them the account number.. add 0 to the front , so, 12345 becomes 000012345

Re: Issues transferring number from Lüm

dylanshivak — Tue, 30 Apr 2024 19:06:43 GMT

I was able to speak to the Porting Team and they were able to fix the issue with the 5 vs. 9 digit account number. If anyone else is coming from Lum I would recommend you give them a call!

Re: Issues transferring number from Lüm

hTideGnow — Tue, 30 Apr 2024 19:13:34 GMT

Great @dylanshivak that all sorted out

Re: Issues transferring number from Lüm

Leavin — Fri, 19 Jul 2024 18:29:20 GMT

Hi @hTideGnow

Could you please provide me with the Porting Team number as well? Thanks

Re: Issues transferring number from Lüm

ShashankKumar — Mon, 16 Dec 2024 02:04:00 GMT

Hi there, can you please provide how you resolved the issue? Thanks

Re: Issues transferring number from Lüm

cellphoneuser1 — Mon, 16 Dec 2024 02:05:32 GMT

@ShashankKumar wrote:
Hi there, can you please provide how you resolved the issue? Thanks

You have to send private message to CS_Agent to get them to look into failed number porting.

Re: Issues transferring number from Lüm

ShashankKumar — Tue, 17 Dec 2024 15:04:07 GMT

Thanks I did chat with porting team directly and they insist Lum should provide an account number with more than 5 digits. Can you tell what can be added to the account number so that it can be used. Or if there is something else. If you remember how it was resolved. So that I tell the porting team thanks

Re: Issues transferring number from Lüm

MikCla — Wed, 23 Apr 2025 13:57:45 GMT

I am having the exact same issue at the moment. I would love to have the PM phone number as the back and forth messages is painful with the delay at times. They kept telling me that the account number needs to be longer also. LUM tells me it should go through automatically.