topic Re: Number transfer help in Get Support

Number transfer help

Welder — Wed, 01 May 2024 03:49:13 GMT

Co-worker is all messed Up trying to move from Freedom.

Number needs to be ported from what I read. Please lend a hand

Thanks

Re: Number transfer help

hTideGnow — Tue, 30 Apr 2024 16:49:35 GMT

Hi @Welder

what your coworker has done so far? he completed the activation and requested porting?

I have sent you the porting support team number. Please check your Community inbox (envelope on top right), check for the number and call

Re: Number transfer help

BKNS27 — Tue, 30 Apr 2024 16:56:01 GMT

@Welder

What was the error message?

Re: Number transfer help

Welder — Wed, 01 May 2024 12:09:31 GMT

Public mobile network is up and can receive calls but no sms

Re: Number transfer help

softech — Wed, 01 May 2024 12:10:55 GMT

@Welder

PM is having problem provisioning text capability for new activations. And if you are an iPhone user, iMessage activation by phone number will also be impacted without a working SMS.

PM is working on a fix but for now, they can only resolve the issue on a case by case basis. Please open ticket with PM support by messaging CS Agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there