topic Re: eSIM didn’t activate. in Get Support

eSIM didn’t activate.

Greeneyedgirl — Tue, 30 Apr 2024 15:43:26 GMT

@CS_Agent I got a message that my eSIM didn’t activate and my number didn’t port. How did I resolve this? Can login to the app. Just kicks me out. No QR code the scan to try adding the sim

Re: eSIM didn’t activate.

hTideGnow — Tue, 30 Apr 2024 15:47:58 GMT

HI @Greeneyedgirl

so, there is no esim installed on your phone?

ask support to resend you the esim. please submit a ticket with CS Agent using direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Porting is another issue, it can be done quicker. I have sent you the porting support team number. Please check your Community inbox (envelope on top right), check for the number and call

Re: eSIM didn’t activate.

Greeneyedgirl — Tue, 30 Apr 2024 15:56:01 GMT

I tried to private message cs_agent but no name could be found to send to.

Re: eSIM didn’t activate.

hTideGnow — Tue, 30 Apr 2024 15:57:41 GMT

HI @Greeneyedgirl

click on this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Wait 5 to 10 seconds and you should see the To field populated with @CS_Agent

if you don't see it, try using another browser