topic Re: New customer in Get Support

New customer

Hevychevy1967 — Fri, 19 Apr 2024 23:32:03 GMT

I have a voucher. I have a SIM card but I can't seem to subscribe and get a phone number without a credit card and I'm getting very agitated.

Re: New customer

hTideGnow — Fri, 19 Apr 2024 23:41:12 GMT

HI @Hevychevy1967

sorry, you cannot activate with a voucher any more

To activate new account, you will need a credit card or prepaid credit card.

Get a prepaid credit card from local stores and use it to activate. Leave the voucher for renewal later

Re: New customer

Chalupa_Batman — Fri, 19 Apr 2024 23:51:50 GMT

Hello @Hevychevy1967

Back in 2022 you were able to use Public Mobile vouchers to sign up with them. Sadly, they changed the rules and now they require an actual credit card to sign up with them. It's a way to validate you as someone who has honest intentions using this service. Once you sign up, you can ask them to remove the credit card from their system and start using vouchers from there. Then again, how do you really know they've deleted your credit card? And with regards to using prepaid credit cards, I've done a lot of searching and can't find any proof that they work. I've looked for brand names of prepaid credit cards and unable to find any. With that being said, if anyone can prove they've signed up with a prepaid credit card, please share what brand name it was so we may share this with others.

Re: New customer

hairbag1 — Sat, 20 Apr 2024 00:42:17 GMT

@Hevychevy1967

you're getting agitated ? Well isn't that a shame ! If all else fails..follow the directions. You need a valid credit/debit card to activate a new PM account. Once it's successfully been activated, you can remove the card if you want and just use vouchers.

https://www.publicmobile.ca/en/bc/get-help/articles/update-or-remove-your-payment-card

Re: New customer

Hevychevy1967 — Tue, 30 Apr 2024 15:28:14 GMT

This is the thing I have the voucher. I have a debit card debit Visa. I have a prepaid Mastercard. It's not accepting any of them.