topic Re: Closing account in Get Support

Closing account

Nyiragikomari — Mon, 22 Apr 2024 19:50:30 GMT

Hi,

I want to close my daughter account, she is no longer using it. She is a minor .

Re: Closing account

hTideGnow — Mon, 22 Apr 2024 19:53:09 GMT

easiest way is just to login My Account, go to Payment, manage Subscription and disable Subscribed there, which disable Automatic payment.

if you cannot login for any reason, then just ask agent to help to remove the credit card on the account

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Closing account

Meow — Mon, 22 Apr 2024 19:57:06 GMT

Log in, declare phone lost/stolen. In 90 days of no pay account will be deleted.
Open a ticket for agent to delete your credit card info to avoid accidental charges after account is closed.
Turn off Subscribed.

Re: Closing account

Nyiragikomari — Tue, 30 Apr 2024 13:50:42 GMT

Can you tell me how can I close my account.

Re: Closing account

hTideGnow — Tue, 30 Apr 2024 14:46:17 GMT

HI @Nyiragikomari

the ways to close account mentioned above, did you try?