topic Re: Can’t log in in Get Support

Can’t log in

Lukie19 — Sun, 28 Apr 2024 22:10:01 GMT

I can’t log in and want to change my plan. I forget the email and don’t have access to any previous emails

Re: Can’t log in

computergeek541 — Sun, 28 Apr 2024 22:22:54 GMT

@Lukie19 wrote:
I can’t log in and want to change my plan. I forget the email and don’t have access to any previous emails

Go back to the login page, and select the "forgot e-mail" option. A message will be sent to your phone with instructions about how to regain Self Serve account access.

Re: Can’t log in

Lukie19 — Tue, 30 Apr 2024 11:12:00 GMT

No it doesn’t, it gives me a response that says a link will be sent to my email. But I’ve tried all the emails I have and nothing

Re: Can’t log in

computergeek541 — Tue, 30 Apr 2024 11:14:56 GMT

@Lukie19 wrote:
No it doesn’t, it gives me a response that says a link will be sent to my email. But I’ve tried all the emails I have and nothing

As you're not receiving that e-mail message, you'll need to open a ticket to discuss this with a Public Mobile customer support. That is done through the chatbot. https://widget.telus.tiia.ai/publicmobile/publicmobile.html