topic Loyalty bonus 30gb in Get Support

Loyalty bonus 30gb

paddy5676 — Tue, 30 Apr 2024 11:10:42 GMT

How do I use subject instead of my 2g one time data bonus?

Thanks

Re: Loyalty bonus 30gb

computergeek541 — Tue, 30 Apr 2024 11:10:30 GMT

@paddy5676 wrote:
How do I use subject instead of my 2g one time data bonus?

It's automatic.

Re: Loyalty bonus 30gb

HALIMACS — Tue, 30 Apr 2024 11:15:19 GMT

@paddy5676

Your bonus data which expires, should be used immediately following your cycle plan data.

AFTER the bonus data is consumed, any non-expiring data available which was added to the account will then be drawn upon.

Re: Loyalty bonus 30gb

paddy5676 — Tue, 30 Apr 2024 19:27:27 GMT

but that was not what happened. The system deducted my non-expiring data instead of the loyalty bonus data.

How do I reverse the situation?

Thanks.

Re: Loyalty bonus 30gb

paddy5676 — Tue, 30 Apr 2024 19:29:11 GMT

It automatically reduced my non-expiring data instead of the loyalty bonus data. That's why I ask the community if something could be done to reverse the situation.

Thank you for your help.

Re: Loyalty bonus 30gb

computergeek541 — Wed, 01 May 2024 03:43:55 GMT

@paddy5676 wrote:
It automatically reduced my non-expiring data instead of the loyalty bonus data. That's why I ask the community if something could be done to reverse the situation.

This will need to be discussed with a customer support agent. Please open a ticket using the chatbot. https://widget.telus.tiia.ai/publicmobile/publicmobile.html