topic Re: USA data in Get Support

USA data

Jay302 — Tue, 30 Apr 2024 03:58:22 GMT

I’m in the US and I have a US data package but I can not access the internet. Does anyone have any suggestions. I did check the information data base and made sure all my settings are correct. I have an iPhone 12. My wife has a iPhone 8 Plus and she has no issues

Re: USA data

softech — Mon, 29 Apr 2024 23:28:21 GMT

@Jay302

you both dont have data?? which network you connected to?? you tried both??

Critical part to US roaming depends on T-Mobile/AT&T coverage and whether you can connect successfully onto either network.

If the phone is not connecting to T-Mobile/AT&T, change the Network Connection from Automatic to Manual and select and test both T-Mobile and AT&T and see which one you can connect.

If your issue is with data, make sure your Roaming Mobile data is enabled and you have disabled your mobile data limiter. Also change your network mode to 4G (and don't try 5G until you can connect and works on 4G)

If your issue is with voice, make sure VoLTE is enabled on the device setting. And if it does not work, try to change the Network to T-Mobile ONLY, and change Preferred Network Type or Network Mode to 2G and see if the calls go through.
Also, you can download VoIP app TextNow as a workaround to make calls and text if you have Wifi or if your roaming has data component and data is working

Re: USA data

Jay302 — Mon, 29 Apr 2024 23:31:51 GMT

Have we both have a package that includes USA data. My wife’s iPhone is connected to t mobile. Mine is connected to version

Re: USA data

softech — Mon, 29 Apr 2024 23:33:05 GMT

@Jay302 Verizon won't work. ONLY T-Mobile or AT&T, try manually connect, and don't use 5G

Re: USA data

Jay302 — Mon, 29 Apr 2024 23:36:28 GMT

I switched to tmoble and set my data to 4g. Now it works. Thanks for your help