topic Re: My SMS text service is not working in Get Support

My SMS text service is not working

J_JD — Mon, 29 Apr 2024 22:44:43 GMT

Hello Support, My SMS Service is not working after number transfer on either old SIM and New eSIM.

For any app everyone is forced to use SMS/Text service

Kindly assist ASAP

Re: My SMS text service is not working

Chalupa_Batman — Mon, 29 Apr 2024 22:47:26 GMT

Public Mobile is dealing with issues when it comes to SMS on Android and iMessages and FaceTime and such. There is no ETA of when it will be resolved. Here is their announcement.

Hey Community,

We are aware that some of you are currently unable to successfully use iMessage and or FaceTime features, and we understand how frustrating this can be. Our teams are working diligently to find the cause.

In the meantime, please try troubleshoot steps:
Tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

We apologize for any inconvenience this may have caused and will continue to keep you updated.

Thank you,

Public Mobile Team

Keep an eye on this thread as they SHOULD update it when things are fixed.

https://productioncommunity.publicmobile.ca/t5/Announcements/Open-Issue-Trouble-using-iMessage-amp-F...

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.

Re: My SMS text service is not working

J_JD — Mon, 29 Apr 2024 22:49:28 GMT

Will wait

Re: My SMS text service is not working

fixin1 — Mon, 29 Apr 2024 22:52:33 GMT

@J_JD - Please contact CS_Agent for re-provisioning SIM card / eSIM as that SMS issue probably stems from that:

Submit a ticket via Chatbot:

If you just want it quick and easy, here it is:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox

Re: My SMS text service is not working

Chalupa_Batman — Mon, 29 Apr 2024 23:20:24 GMT

@J_JD wrote:
Will wait

I would not suggest waiting. This has been going on for over 3 weeks. You may be waiting a VERY long time. If you put in a ticket, I've heard they can resolve it for you and it will start working right away... after resetting your network and you rebooting.