topic Re: Change Phone Number - Not Working in Get Support

Change Phone Number - Not Working

kmjkim — Mon, 29 Apr 2024 19:26:19 GMT

I changed my phone number (switched provinces). When I log onto my account, it says that my current phone number is the new number. However text, call, and data are not working. The only thing I am able to use is wifi. It has been over 16 hours since I made the change, I have tried restarting the phone, taking out and reinserting SIM, putting it on airplane mode, etc. but nothing seems to be working. Not sure how to go about fixing this issue. Thanks!

Re: Change Phone Number - Not Working

Handy1 — Mon, 29 Apr 2024 19:28:35 GMT

@kmjkim Have you tried rebooting the phone or reset network settings ? If still not working please

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Change Phone Number - Not Working

softech — Mon, 29 Apr 2024 19:30:01 GMT

@kmjkim do you have another phone to text??

but it does look like the account wasn't properly re-provisioned with the new number, please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there