topic Subscription plan change trouble in Get Support

Subscription plan change trouble

PeteZa — Mon, 29 Apr 2024 17:42:59 GMT

I want to change my subscription plan but it won’t allow me to do so! I’m attempting to change it ‘on the renewal date’.

Re: Subscription plan change trouble

hTideGnow — Mon, 29 Apr 2024 17:51:34 GMT

HI @PeteZa

what plan you have now and which plan you are trying to change to ? do you see the plan on your My Account?

Re: Subscription plan change trouble

PeteZa — Tue, 30 Apr 2024 14:34:06 GMT

I currently have the $165.00 plan (for 3 months) with 180 gb and 5g.

I want to change my plan to the $34.00 per month plan with 50 gb and 5g

Re: Subscription plan change trouble

hTideGnow — Tue, 30 Apr 2024 14:44:16 GMT

HI @PeteZa

can you try again using Incognito/private/secret mode on your browser and try making the change again?

if still fails, ask support to schedule the change for you, please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription plan change trouble

PeteZa — Tue, 30 Apr 2024 17:14:42 GMT

Whoever this is, thanks for your help.

No matter what I try I can’t seem to change my subscription ‘on my renewal date’. So I’ve changed it by switching subscriptions ‘Now’, which seems to have worked. But it also means that I’ve likely lost 1 weeks worth of prepaid service from my prior subscription. But I don’t have time for all of these difficulties, so I’m just happy to have finally been able to make the change!!