topic Re: Update credit info in Get Support

Update credit info

Charley2 — Mon, 29 Apr 2024 17:13:09 GMT

Cannot update credit info.

Re: Update credit info

hTideGnow — Mon, 29 Apr 2024 17:16:19 GMT

wait an hour and try again using both browser and app

if you use browser, use Incognito/private/secret mode.

if you still cannot update card info, get a voucher from Shoppers drug mart and use *611 to load the voucher. Or get the voucher online from recharge.com

Re: Update credit info

will13am — Mon, 29 Apr 2024 17:18:19 GMT

@Charley2 , used the app making sure that location permission is granted and that app cache is deleted before accessing the account.

Re: Update credit info

Bertie7 — Mon, 29 Apr 2024 17:24:52 GMT

i cannot update credit info

Re: Update credit info

hTideGnow — Mon, 29 Apr 2024 17:26:25 GMT

HI @Bertie7 did you try what suggested above?

also, it is not a good choice to use a phone number for user name, you might want to ask support agent to change it for you

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Update credit info

hTideGnow — Mon, 29 Apr 2024 17:27:32 GMT

HI @will13am

does this work? I see another replied saying it didn't work 😞

what is the issue, why it so hard to update card info ?

Re: Update credit info

will13am — Mon, 29 Apr 2024 17:30:37 GMT

It worked for me. I have a suspicion that to many failed attempts is causing credit card lock out.

Re: Update credit info

Keldo — Wed, 01 May 2024 00:18:22 GMT

We have the same problem. There is an error on the website. Contact support.