topic Plans in Get Support

Plans

Lhaha — Mon, 29 Apr 2024 17:19:05 GMT

I referred my friend joined PM and she registered $29/month plan

Just did not understand “$25/month with a 90-day subscription”, she was charged $29, after 90 days go down to $25/month, am I right?

thanks

Re: Plans

hTideGnow — Mon, 29 Apr 2024 17:23:53 GMT

HI @Lhaha

no. The $29 is a 30 days rate if she has chosen 30 days

there was another choice of 90 days subscription, she would be charge $75 upfront ($25/30 days) and get 60 GB upfront for 90 days

it might been too late to change to 90 days subscription, but she can schedule a plan change to 90 days. Or she can try to ask agent to help to change it now if she just activated today

To ask agent help, please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Plans

Lhaha — Mon, 29 Apr 2024 18:10:57 GMT

After 90 days, it’s goes to another 90 days?or go back to $29/30 days rate?

thanks

Re: Plans

hTideGnow — Mon, 29 Apr 2024 18:19:13 GMT

HI @Lhaha

keep going for 90 days cycle until you change plan

Re: Plans

BKNS27 — Mon, 29 Apr 2024 20:00:19 GMT

@Lhaha

It will be $29/month if she want a monthly cycle or $25/month if she want a 90 day cycle (AutoPay will withdraw $25/month for 3 months (90 days).

i hope this is clear for your friend.