topic Re: Not receiving verification codes and texts since switching in Get Support

Not receiving verification codes and texts since switching

MizzMiche — Mon, 29 Apr 2024 21:47:40 GMT

Hi there, I switched to public mobile almost a month ago and it's been good but I have not been able to receive verfication/confirmation texts from publicmobile and all other apps. I have restarted/done updates etc but I still can't receive those types of texts

Re: Not receiving verification codes and texts since switching

hTideGnow — Mon, 29 Apr 2024 16:04:45 GMT

HI @MizzMiche

Yes, if only SMS an issue, it is a PM system problem with new activation. Voice, data both work but just SMS is the problem. And with the SMS problem, it will affect account verification. PM is aware of the problem and can only fix the issue one account at a time.

Please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Not receiving verification codes and texts since switching

softech — Mon, 29 Apr 2024 16:05:43 GMT

@MizzMiche

PM has problem provisioning text capability for new activations. And if you are an iPhone user, iMessage activation by phone number will also be impacted without a working SMS.

PM is working on a fix but for now, they can only resolve the issue on a case by case basis. Please open ticket with PM support by messaging CS Agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Not receiving verification codes and texts since switching

Rastin — Mon, 29 Apr 2024 16:26:16 GMT

You can get the code by selecting I did not get code under where you enter code. When you do it will let you send code by email. As for text you need to open a ticket this will take a day or two.