topic Re: Credit card payment in Get Support

Credit card payment

A525g — Mon, 29 Apr 2024 15:42:36 GMT

Service was disconnected because of no payment. Visa claims that the payment was made but PM claims that payment was not made. Service still not reconnected. Not sure how to resolve this issue.

Re: Credit card payment

hTideGnow — Mon, 29 Apr 2024 15:50:57 GMT

HI @A525g

are you talking to PM support agent via ticket/message already? Since it is payment problem you need support agent to investigate and check.

You have to confirm with credit card if the charge was pending or completed charge. You have to ask support agent to check if that credit card charge was to the correct PM account (Maybe you have more than one account with PM ??)

if you have already talking to PM support, reply them

if not, please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Credit card payment

Rastin — Mon, 29 Apr 2024 15:54:21 GMT

Get a copy of your of your visa showing that it was paid and send it to them that proves that you paid them. You will need to open a ticket to contact them. Give them whatever information that they may need with it as it's takes forever to get a response from.

Re: Credit card payment

BKNS27 — Mon, 29 Apr 2024 16:11:08 GMT

@A525g

Try rebooting your phone by powering off then back on to see if that helped.