topic Re: Carrier update in Get Support

Carrier update

Scullyxo — Mon, 29 Apr 2024 13:22:59 GMT

My son’s cell service stopped working with cellular displaying "An update is required to use cellular data on this iPhone." I have backed up and updated my phone and cellular service still not working. Tried resetting network setting and same issue.

please help !

Re: Carrier update

hTideGnow — Mon, 29 Apr 2024 13:24:19 GMT

HI @Scullyxo

what iPhone is that? what iOS version is that and what Carrier profile version? Make sure you update Carrier profile as well

do you have another PM sim to test the phone?

Re: Carrier update

Scullyxo — Mon, 29 Apr 2024 13:39:57 GMT

It is an iPhone Xs. iOS is 17.4.1!

Don’t know how to find carrier profile version

how do you update carrier profile ?

Re: Carrier update

Scullyxo — Mon, 29 Apr 2024 13:40:44 GMT

Yes I can put my sim in the phone to test it. I will try that and let you know

Re: Carrier update

fixin1 — Mon, 29 Apr 2024 13:46:58 GMT

@Scullyxo - The carrier profile should be at Public Mobile 58.0 as shown here:

Also it is in Settings > General > About.

And to update carrier profile plug the device into a Mac and open Finder and click on "Update" or on the Apple Devices app on Windows and click "Update."

And sometimes it should show up if you don't update for a while or the carrier forced out a profile update it should pop up something.

Re: Carrier update

Scullyxo — Mon, 29 Apr 2024 14:11:50 GMT

I put my SIM card in his phone and his sim in mine. I had no issues connecting to a cellular network on my phone but his still had the same issue.
I tried updating his phone last night with my windows computer already to try and fix the issue

Re: Carrier update

Scullyxo — Mon, 29 Apr 2024 14:36:47 GMT

I looked Settings > General > About but no carrier information is listed like it is in my phone (iPhone 11)

I will try again with my laptop I didn’t have the Apple devices app so I am just downloading right now.
thanks

Re: Carrier update

Scullyxo — Mon, 29 Apr 2024 14:52:55 GMT

The Apple device app shows that the iPhone software is up to date

is there anything else I can try ?

should I try restore iPhone ?