topic Complimentary Bonus data has not been Added in Get Support

Complimentary Bonus data has not been Added

NaYr — Mon, 29 Apr 2024 21:48:18 GMT

Got this message a long time ago, I screwed up and repurchase a plan right away believing that the promise complimentary Bonus data due to Public's Mobile switching me to the new program. Please fix this. Thank you

Public Mobile here, delivering on our promise. We've successfully added the 240GB of bonus data to your account as a thank you for your continued loyalty. This bonus data will expire in 150 days. Enjoy the extra data and thank you for choosing Public Mobile.

It's still not on my account.

Re: Complimentary Bonus data has not been Added

softech — Mon, 29 Apr 2024 14:57:18 GMT

@NaYr

did you downgrade the plan? It was said on the FAQ that if subscribers downgrade the plan, they will loss the special 150 days bonus:

https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

Will I lose my special bonus data if I switch plans?
The bonus data will remain active unless your account becomes inactive, you switch to a plan of lower value or to an incompatible plan.

But still, check with support and see what they can do. Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Complimentary Bonus data has not been Added

computergeek541 — Mon, 29 Apr 2024 16:05:33 GMT