topic Re: Internal Server Error in Get Support

Internal Server Error

Raul_Davalo — Sun, 28 Apr 2024 16:33:06 GMT

Been getting a lot of these errors since roughly Thursday April 25, 2024.

Can't do much in my dashboard. Any idea?

Re: Internal Server Error

fixin1 — Sun, 28 Apr 2024 16:41:55 GMT

@Raul_Davalo - Maybe try clear cache in browser / cookies. Also try reloading it.

If it persists please contact CS_Agent:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox

Re: Internal Server Error

Raul_Davalo — Sun, 28 Apr 2024 16:46:49 GMT

thanks for your help, I tried clearing cache & cookies, to no avail.

I sent cs_agent a message.

best,

Re: Internal Server Error

Dunkman — Sun, 28 Apr 2024 18:28:25 GMT

@Raul_Davalo

Customer service agents are taking longer to respond these days.

Might want to login via a different device or a different web browser. Or even try the App.

Re: Internal Server Error

Raul_Davalo — Sun, 28 Apr 2024 18:31:25 GMT

hey Dunkman, tried another browser, also the iOS app. Same issue.

Re: Internal Server Error

Raul_Davalo — Mon, 29 Apr 2024 14:02:05 GMT

turns out it was because of the new $15 plan causing issue!