topic Re: Changes to Add-Ons + Promos After Changing Plan in Get Support

Changes to Add-Ons + Promos After Changing Plan

matchupichu — Sun, 28 Apr 2024 22:53:35 GMT

I'm aware that my add-ons such as international minutes and "one-time" gb bonus will be removed when changing to a plan of lower value, but what will happen to promotions? Currently have a "2gb data bonus" with an unlimited cycle which sits unused, but wondering what will happen to it after moving to a plan of lower value? Also what does the promotion mean by unlimited cycle?

Any info will be much appreciated!

Re: Changes to Add-Ons + Promos After Changing Plan

softech — Sun, 28 Apr 2024 22:55:47 GMT

@matchupichu

the 2GB extra per month bonus is tie your current plan, you will loss it once you change plan, regardless upward or downward change

And for the special 150 days expiry date bonus, you will loss it if you downgrade the plan

but if you got LD bonus and 2GB data bonus from previous Decembers, those Xmas bonuses will stay after plan change

Re: Changes to Add-Ons + Promos After Changing Plan

matchupichu — Sun, 28 Apr 2024 23:01:35 GMT

So to confirm those Xmas bonuses will stay on the account even after a plan change?

And thank you for clarifying the promotions and 150 expiry ones.

Re: Changes to Add-Ons + Promos After Changing Plan

softech — Sun, 28 Apr 2024 23:03:02 GMT

@matchupichu Yes, all the Xmas bonuses will stay untill all used up

Re: Changes to Add-Ons + Promos After Changing Plan

matchupichu — Sun, 28 Apr 2024 23:04:10 GMT

Sweet, sounds good. Thank you for your prompt reply!