topic Re: Plan changed without my knowledge in Get Support

Plan changed without my knowledge

cbatchi — Sun, 28 Apr 2024 21:58:39 GMT

I purchased the $34 ULUS CW Base Plan - 50GB - 5G on 18 Mar 24. Today I got a message that I was at 95% on my data. I checked and see that my plan was changed to the 250MB plan on 17 Apr 24. I did not make this change, as it would make no sense to do that. So today I had to again change my plan, but my $34 plan is no longer available. Is there any way to resolved this issue or am I stuck with this new plan?

Thanks in advance for any help.

Re: Plan changed without my knowledge

Chalupa_Batman — Sun, 28 Apr 2024 22:00:34 GMT

Hello @cbatchi

I would reach out to customer service to find out what's going on.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.

Re: Plan changed without my knowledge

cbatchi — Sun, 28 Apr 2024 22:10:37 GMT

Tried that, but it just keeps looping me back to this:

Re: Plan changed without my knowledge

computergeek541 — Sun, 28 Apr 2024 22:20:14 GMT

@cbatchi wrote:
Tried that, but it just keeps looping me back to this:

To discuss this matter with a customer support agent, use the contact us button.