topic Re: Please help in Get Support

Please help

TorontoCellPhon — Sun, 28 Apr 2024 18:53:09 GMT

@CS_Agent i need help please message

Re: Please help

fixin1 — Sun, 28 Apr 2024 18:54:22 GMT

@TorontoCellPhon - Just wait, they will get back to you soon.

After 48 hours of no responding, please create another ticket:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox

Re: Please help

Meow — Sun, 28 Apr 2024 18:55:00 GMT

It does not work this way as nobody from PM staff lurks here.

Explain your problem and other customers will try to help.
If it is account issue open a ticket.

Re: Please help

Dunkman — Sun, 28 Apr 2024 18:56:07 GMT

@TorontoCellPhon

What is exactly your issue if you don't mind sharing? It may be faster for community members here to help troubleshoot.

CSAs are taking longer to respond these days. The quicker way is to submit a ticket via the chatbot. Click on the right corner chat icon and follow prompts to submit a ticket. Usually taking at least a few hours to respond and recently even longer 0.5-1 day.

Re: Please help

TorontoCellPhon — Sun, 28 Apr 2024 18:58:08 GMT

Hi, Thank you.

I have a few issues across different lines. Issue 1: iPhone iMessage won't verify. Just ported number today from Fido, it scrolls endlessly. Able to disable iMessage and send text messages. Had a similar issue on another iPhone earlier this week (switching a few phones over from Fido)

Re: Please help

TorontoCellPhon — Sun, 28 Apr 2024 19:03:10 GMT

@Dunkman. -hopefully this is enough detail

@Meow - Explained, TY

@fixin1 - not so optimistic ....

Re: Please help

fixin1 — Sun, 28 Apr 2024 19:04:58 GMT

@TorontoCellPhon - Please check here for the iMessage activation issue to be resolved: https://productioncommunity.publicmobile.ca/t5/Announcements/Open-Issue-Trouble-using-iMessage-amp-FaceTime-Features/td-p/1180057

Re: Please help

Dunkman — Sun, 28 Apr 2024 19:06:55 GMT

@TorontoCellPhon

Known issues with SMS texts not working after recent porting from another company. Happening for a couple of weeks. In this case, you will need to submit a ticket for CSA help. They need to refresh your account on their end.

If the chatbot does not work, you can privately message CSA, but it does take a bit longer supposedly since CSA will need to verify your account.

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Here is some additional background info:

https://productioncommunity.publicmobile.ca/t5/Announcements/Open-Issue-Trouble-using-iMessage-amp-FaceTime-Features/td-p/1180057

Re: Please help

TorontoCellPhon — Sun, 28 Apr 2024 19:11:04 GMT

@Dunkman I tried resetting network settings, when I try to enable iMessage again (after resetting) it says "iMessage Activation An error occurred during activation. Try again."

Re: Please help

TorontoCellPhon — Sun, 28 Apr 2024 19:11:30 GMT

@fixin1 Oops meant to reply here. I received an error message following the network reset.

Re: Please help

Dunkman — Sun, 28 Apr 2024 19:13:50 GMT

@TorontoCellPhon wrote:
@Dunkman I tried resetting network settings, when I try to enable iMessage again (after resetting) it says "iMessage Activation An error occurred during activation. Try again."

@TorontoCellPhon

In this case, you will need to submit a ticket or private message CSA. Check your private message inbox for their response.

Re: Please help

TorontoCellPhon — Wed, 01 May 2024 13:49:37 GMT

Still no luck 😡