Re: Port out

shireenkhan — Sat, 27 Apr 2024 16:28:08 GMT

i'm encountering the same issue - I have my Public Moble SIM with me and the new Freedom Mobile sim I want to port out to. I am not receiving the port out SMS on my Public Mobile, and Freedom Mobile is encountering an error when porting. How can this be resolved?

Re: Port out

hTideGnow — Sat, 27 Apr 2024 16:41:55 GMT

HI @shireenkhan

make sure you can still receive regular text from friends. Then ask Freedom to resend the porting request.

if waited another 2 hours still not getting the text, ask PM agent to help

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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Re: Port out

Re: Port out