topic unable to complete account registration on the app in Get Support

unable to complete account registration on the app

tcds — Sun, 28 Apr 2024 02:06:14 GMT

I registered for a Public Mobile account and I scanned the QR code on the app but when I sign in with my email and password, I'm redirected back to the sign-in screen. I have been unable to complete the registration and I have been trying on and off for 4 months. I'm super annoyed and frustrated. How can I get a refund for my payment?

Re: unable to complete account registration on the app

hTideGnow — Sat, 27 Apr 2024 20:11:32 GMT

hi @tcds

try reboot your phone and login again

if still fails, try uninstall the app and reinstall and re-login

if still fails, then CS agent can help. please submit a ticket with CS Agent by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437