topic Re: SMS not working in Get Support

SMS not working

Hailey2 — Fri, 26 Apr 2024 12:39:29 GMT

New customer here. Ported number over able to use data , calls but unable to send or receive any text. Cause lots of issues. Any help? Using esim

Re: SMS not working

softech — Wed, 08 May 2024 02:33:53 GMT

@Hailey2

can you confirm if you activate with new number or port in number from another old provider?

For your SMS issue, PM is having problem provisioning text capability for new activations. And if you are an iPhone user, iMessage activation by phone number will also be impacted without a working SMS.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Under-Investigation-Ongoing-Issue-Text-Message-Issues-for/td-p/1191502

PM is working on a fix but for now, they can only resolve the issue on a case by case basis. Please open ticket with PM support by messaging CS Agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: SMS not working

Hailey2 — Fri, 26 Apr 2024 12:43:35 GMT

Already attempted to contact have not heard back

Re: SMS not working

softech — Fri, 26 Apr 2024 12:44:17 GMT

@Hailey2

Check the Community inbox for there reply
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

if you really don't see any answer yet, please message them again

Re: SMS not working

Hailey2 — Fri, 26 Apr 2024 12:47:22 GMT

Will do

Re: SMS not working

DLReves — Sat, 27 Apr 2024 18:46:08 GMT

Same here. It’s been over a week and I’m still looking for a solution regarding not being able to send sms messages.

Re: SMS not working

Hailey2 — Sun, 28 Apr 2024 01:45:45 GMT

I contacted a CS agent and it was on public Mobile end. They were able to fix the issue and nothing I could have done about it on my end. Service was quick during at least doing business regular hours.

Re: SMS not working

Hailey2 — Sun, 28 Apr 2024 01:46:54 GMT

Thanks for all your Help softech!