topic Re: I CAN NOT CONNECT MY PHONE in Get Support

I CAN NOT CONNECT MY PHONE

GF-8103 — Sat, 27 Apr 2024 18:15:10 GMT

I joined yesterday using an e-Sim. Ported my number - Created an account - It appears in my profile that I have connected. I am getting the message saying "Looks like you entered an incorrect ESN/MEID".

Someone from the team will get in touch... Nothing yet.

Re: I CAN NOT CONNECT MY PHONE

Chalupa_Batman — Sat, 27 Apr 2024 18:22:23 GMT

Hello @GF-8103

Please submit a ticket to support for help

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.

Re: I CAN NOT CONNECT MY PHONE

hTideGnow — Sat, 27 Apr 2024 20:33:50 GMT

@GF-8103

Yes, if only SMS an issue, it is a PM system problem with new activation. Voice, data both work but just SMS is the problem. And with the SMS problem, it will affect account verification. PM is aware of the problem and can only fix the issue one account at a time.

Please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I CAN NOT CONNECT MY PHONE

GF-8103 — Sun, 28 Apr 2024 01:58:45 GMT

PROBLEM SOLVED - RECONFIGURATION AT PM's END.

Thank you to all those that commented and helped !