topic Re: Text messages not received in Get Support

Text messages not received

earthlover — Sat, 27 Apr 2024 18:08:31 GMT

I am not receiving text messages on my new account.

Re: Text messages not received

softech — Sat, 27 Apr 2024 18:10:31 GMT

PM has problem provisioning text capability for new activations. And if you are an iPhone user, iMessage activation by phone number will also be impacted without a working SMS.

PM is working on a fix but for now, they can only resolve the issue on a case by case basis. Please open ticket with PM support by messaging CS Agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Text messages not received

Dunkman — Sat, 27 Apr 2024 18:12:00 GMT

@earthlover

More details are needed.
Are able to receive calls? Text out? Data working?

if you posted your number, did you respond yes to your previous carrier port request text?

Re: Text messages not received

Chalupa_Batman — Sat, 27 Apr 2024 18:24:13 GMT

Public Mobile is dealing with issues when it comes to SMS on Android and iMessages and FaceTime and such. There is no ETA of when it will be resolved. Here is their announcement.

Hey Community,

We are aware that some of you are currently unable to successfully use iMessage and or FaceTime features, and we understand how frustrating this can be. Our teams are working diligently to find the cause.

In the meantime, please try troubleshoot steps:
Tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

We apologize for any inconvenience this may have caused and will continue to keep you updated.

Thank you,

Public Mobile Team

Keep an eye on this thread as they SHOULD update it when things are fixed.

https://productioncommunity.publicmobile.ca/t5/Announcements/Open-Issue-Trouble-using-iMessage-amp-F...

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.

Re: Text messages not received

earthlover — Sun, 28 Apr 2024 11:32:07 GMT

Yes can receive calls. Can't receive SMS messages.

Re: Text messages not received

earthlover — Sun, 28 Apr 2024 11:33:24 GMT

And yes, replied yes. Gave all this info to the bot (several times). What a time sink!