topic Data in Get Support

Data

Sunil21 — Sat, 27 Apr 2024 15:16:22 GMT

I had a 250G of bonus data, this month I changed my monthly plan now it is not showing anymore.

Please help

Thanks

Sunil xxxxxx

416-xxx-xxxx

Re: Data

Dunkman — Sat, 27 Apr 2024 15:16:00 GMT

@Sunil21

Unfortunately, if you downgraded your plan, you will lose the bonus data add on. It was in the FAQ document that Public mobile announced.

https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

Will I lose my special bonus data if I switch plans?

The bonus data will remain active unless your account becomes inactive, you switch to a plan of lower value or to an incompatible plan.

P.S I will remove your personal information from this public forum

Re: Data

Yummy — Sat, 27 Apr 2024 15:17:56 GMT

If you downgraded your plan - switched to cheaper one then your loyalty bonus is gone and you cannot get it back at all. 😞

Re: Data

Chalupa_Batman — Sat, 27 Apr 2024 15:27:34 GMT

Sadly what they say is true. Public Mobile is basically forcing everyone to pay the exact same amount or more to keep a loyalty gift given to customers for their loyalty. But threaten to remove said gift if you lower your plan after removing your loyalty credits. I have filed a complaint with the CCTS over this.

https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-Changes-to-our-Old-Rewards-Program/m-p/1188133/emcs_t/S2h8ZW1haWx8a3Vkb3N8TFZFTVVVWjA3WTMzOEZ8MTE4ODEzM3xLVURPU3xoSw#M69472

Re: Data

Ben434 — Sat, 27 Apr 2024 15:27:47 GMT

Is that for real? For clarification, first they cancel loyalty bonus, then give me 250 gigs of extra data (which are only used if I go over the 40 I have, which I don't typically get close to). They then put an expiry date on the bonus data (which again I likely won't use). Then if I downgrade my plan so that I can use the bonus data, they take the bonus data away? Am I understanding that correctly?

Re: Data

Ben434 — Sat, 27 Apr 2024 15:29:42 GMT

Got a link to that complaint office? I too would love to.

Re: Data

Chalupa_Batman — Sat, 27 Apr 2024 15:42:04 GMT

@Ben434 wrote:
Got a link to that complaint office? I too would love to.

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