topic Re: Payment will not process in Get Support

Payment will not process

Spectre1 — Sat, 27 Apr 2024 11:59:11 GMT

I have attempted to subscribe at least 20 times, but continually receive a message that my payment cannot be processed. I've tried two different cards (both are current and legitimate). I've tried subscribing on-line and via the app, using an android tablet, android cell phone, personal computer. I always get the same result. Any suggestions?

Re: Payment will not process

HALIMACS — Sat, 27 Apr 2024 12:11:15 GMT

Don’t bother trying again @Spectre1

It’s likely your credit card has been locked to services here after multiple attempts.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Payment will not process

Dunkman — Sat, 27 Apr 2024 14:06:04 GMT

@Spectre1

Unfortunately, a few customers are still having issues with updating credit card information.

Here is some more information:

Log out of your account and relog in before updating your card
If you attempted to update the same card multiple times please try again tomorrow or today with a different card as there is a daily limit on update attempts for security purposes.
Make sure that your credit card postal code matches your phone number's area code
As always, please be sure that you are inputting the correct card details

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/t...

You can also try with the PM app. Some customers have had success by turning on the locator settings on the app and then able to change credit card.