topic Re: Mobile network state disconnected in Get Support

Mobile network state disconnected

a86100 — Sat, 27 Apr 2024 04:18:12 GMT

How is this error corrected?

I have calling time left

I have data available.
Does not connect to the Public network???

Re: Mobile network state disconnected

softech — Sat, 27 Apr 2024 04:31:40 GMT

@a86100 does voice call work?? You checked My Account and confirmed account status is active??

try to reboot your phone first.

if that does not work, and if you have another phone, put your PM sim card there, this will force a sim/account re-provision and could resolve the problem

Re: Mobile network state disconnected

ChCh — Sat, 27 Apr 2024 05:29:29 GMT

By any change you disabled the mobile network?

Re: Mobile network state disconnected

a86100 — Fri, 03 May 2024 03:48:18 GMT

Re: Mobile network state disconnected

a86100 — Fri, 03 May 2024 03:50:21 GMT

Thank you,

The solution was to remove the SIM card and install it in another phone.

Any idea how this happened?