topic Re: Is this considered a downgrade? in Get Support

Is this considered a downgrade?

golfball — Fri, 26 Apr 2024 21:47:11 GMT

The loyalty bonus data email states "1 The data bonus will expire if your account becomes inactive or if you switch to an incompatible or lower-value plan"

I'm currently on the $34 CAN-US plan with 50GB. If I switch to the $75 for 60GB 90 day plan will I lose the 240GB data bonus?

Re: Is this considered a downgrade?

Chalupa_Batman — Fri, 26 Apr 2024 21:52:04 GMT

Hey @golfball

I would say yes. That to me IMO is a downgrade. However, I have filed a CCTS complaint about that.

https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-Changes-to-our-Old-Rewards-Program/td-p/1154856/highlight/true/page/4

Re: Is this considered a downgrade?

Meow — Fri, 26 Apr 2024 22:24:38 GMT

~~You will be UPGRADING your plan - going a step (or few) up so you should NOT lose your bonus data.~~

If you are to chose cheaper plan (i.e. $15) you WILL lose your bonus.

Did not see '90 days'. Must be so tired cannot read. Thank you @Chalupa_Batman for pointing it out.

Re: Is this considered a downgrade?

Chalupa_Batman — Fri, 26 Apr 2024 21:57:13 GMT

Hey @Meow $75 / by 3 is $25 a month. Going from $34 down to $25 is a downgrade. 🙂

EDIT: Not sure where you're seeing this $75 plan @golfball . This must have been from yesterday. They all changed this morning.

Re: Is this considered a downgrade?

golfball — Fri, 26 Apr 2024 21:59:11 GMT

@Chalupa_Batman It's very confusing. The plan is marketed as a $29 plan with $4 off if you pay 90 days upfront. The $29 plans ARE compatible with the 240GB bonus and I've heard people say they were able to keep their data while coming down from $34.

Re: Is this considered a downgrade?

golfball — Fri, 26 Apr 2024 22:12:07 GMT

@Chalupa_Batman Here's the plan:

Re: Is this considered a downgrade?

Chalupa_Batman — Fri, 26 Apr 2024 22:13:33 GMT

Oh cool. Once again, because of the lack of communication and transparency from Public Mobile, I'd reach out to a CS Agent and confirm. Then take a screenshot of their reply as proof in case they are wrong.

Re: Is this considered a downgrade?

golfball — Sun, 28 Apr 2024 19:37:35 GMT

@Chalupa_Batman Wow I'm pleasantly surprised at the response I received which I have attached below. Thanks for the advice!

Re: Is this considered a downgrade?

Chalupa_Batman — Sun, 28 Apr 2024 19:39:20 GMT

@golfball wrote:
@Chalupa_Batman Wow I'm pleasantly surprised at the response I received which I have attached below. Thanks for the advice!

At least you have proof. If they screw you over, CCTS.... lol