topic Re: Dropped calls in Get Support

Dropped calls

Greggbran — Sat, 27 Apr 2024 05:53:00 GMT

I get dropped calls everyday no matter where I am or whom I am speaking to .. any suggestions ? Signal is very strong

Re: Dropped calls

hTideGnow — Fri, 26 Apr 2024 16:35:48 GMT

HI @Greggbran , it is not a new activation, right?

try reboot the phone, try Reset all networks.

and if you have another phone , try your sim card there and test

if all these steps do not help, ask support agent to refresh your account

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Dropped calls

computergeek541 — Fri, 26 Apr 2024 18:24:17 GMT

Re: Dropped calls

Greggbran — Fri, 26 Apr 2024 19:43:56 GMT

Ok I have tried all those solutions .Thanks . I did change my setting to LTE instead of 5G auto and seems to have help... It does mention that 5G may impact iphone Voice and data reliability ! ?

Re: Dropped calls

hTideGnow — Fri, 26 Apr 2024 19:50:15 GMT

hi @Greggbran this is interesting. Even with 5G selected, the calls are on VoLTE not Vo5G

Re: Dropped calls

Dunkman — Sat, 27 Apr 2024 15:11:20 GMT

@Greggbran

More customer complains about voice quality and dropped calls. I forwarded this issue to PM staff, but will need to wait to hear their response.

From a different forum (reddit, RFD), one customer had the following fix:

For iPhone:
settings>>>cellular>>>Primary>>>network selection>>> turn off automatic network selection and reboot

If possible 5G network roll out issue, maybe try to force your phone to stay on LTE/4G instead of auto.

Re: Dropped calls

Greggbran — Sat, 27 Apr 2024 15:37:32 GMT

I have done that and it seems to be working so far . thanks for the info ...

Re: Dropped calls

Nick271 — Sat, 01 Jun 2024 01:23:13 GMT

The last 2 days every call has been dropping. It very unprofessional. Please tell engineers to provide us a fix. Weather is good so it can't be rain fade. Please provide us a solution.

Re: Dropped calls

Omer2023 — Wed, 05 Jun 2024 02:23:40 GMT

I have opened a ticket with CS Agent. Below is the latest response:

As you already noticed it, the Telus brands are experiencing technical problems in some Provinces /cities>>

A failure of voice services due to suspected hardware issue has been identified. Impacted customers are unable to make or receive calls or intermittency of all the services. Service Technicians have been engaged to investigate, there is no Estimated Time Resolution at this time.

So we will keep our customers informed about any update, once the issue will be fixed from our end services will automatically set back as normal with services fully working as normal.