topic Re: Pausing Subscription in Get Support

Pausing Subscription

Capsman — Fri, 26 Apr 2024 18:55:11 GMT

Hello!

I am away for a month, so will be pausing my plan by unsubscribing while I'm away.

1. When I return, can I resubscribe to my current plan (35$/month for 50gigs)? Or will I have to find a new plan to subscribe to?

2. Will I keep my rewards when I unsubscribe? Or will I lose them, and have to start rebuilding them when I resubscribe?

Thanks!

softech — Fri, 26 Apr 2024 18:58:24 GMT

PM only allows the account to be suspended for 90 days or your account will be permanently closed, and you will loss the number.

So, suspended accounts for one month is ok

hTideGnow — Fri, 26 Apr 2024 18:59:37 GMT

you will get to keep your $35 - 50 GB plan if you just away for one month

just turn off Autopay form Payment page, Manage Subscription there, and when you are back, just make a payment to resume service

Capsman — Fri, 26 Apr 2024 19:05:19 GMT

Ok sounds good!

Do I keep my rewards during this time? Or will I lose them when I unsubscribe?

hTideGnow — Fri, 26 Apr 2024 19:27:36 GMT

hi @Capsman earned rewards and points will stay