topic Re: Not getting OTP (One Time Passwords) in Get Support

Not getting OTP (One Time Passwords)

mhassan31 — Sat, 27 Apr 2024 05:50:06 GMT

Hello community, i recently ported my number to The Public Mobile Network, and after this i am not getting my OTPs anymore. Its been 2 days since my number is ported and i have installed esim. I do not have the physical sim card. Do you think is this something related issue not having the physical sum card that is why not getting OTP. I don’t think so. Can anyone please help me out in this regard?

Re: Not getting OTP (One Time Passwords)

hTideGnow — Fri, 26 Apr 2024 18:49:21 GMT

@mhassan31

first, can you use email to receive 2FA? click Didn't receive code and then Send email

and did you get regular sms from others and can you send?

If only SMS an issue, it is a PM system problem with new activation. Voice, data both work but just SMS is the problem. And with the SMS problem, it will affect account verification. PM is aware of the problem and can only fix the issue one account at a time.

Please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Not getting OTP (One Time Passwords)

mhassan31 — Fri, 26 Apr 2024 19:02:55 GMT

Hello, thanks for quick reply. Yea i can receive the otp in email as well as in voice call. The only problem is not getting thorugh sms. Now i have other applications which sends otp by sms on my number. They don’t have email option in that case this is problem for me to use the Public Mobile Network.
And yes i can send/receive messages to otehrs.

Ok thanks i will create the ticket.

Re: Not getting OTP (One Time Passwords)

mhassan31 — Fri, 26 Apr 2024 19:03:56 GMT

Is there any contact number on which i can call and escalate this issue?

Re: Not getting OTP (One Time Passwords)

hTideGnow — Fri, 26 Apr 2024 19:05:13 GMT

HI @mhassan31

PM support is all online and hence no live call support

please submit ticket as said above