topic Re: CALLS DROPPING in Get Support

CALLS DROPPING

lfaria — Fri, 26 Apr 2024 17:09:55 GMT

Hi, i joined Public Mobile in March 2024 and every time i am on a call it DROPS.

Please help how to fix this issue.

Re: CALLS DROPPING

hTideGnow — Fri, 26 Apr 2024 17:11:24 GMT

HI @lfaria

what phone do you have?

make sure you update the OS. Also, if you are using iPhone, update the Carrier profile as well

and if you have another phone, test the PM sim card there

if any problem with calls still, as support agent to refresh your account on the system.   please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: CALLS DROPPING

lfaria — Fri, 26 Apr 2024 17:30:01 GMT

this is ongoing issue since, i have an iphone and OS is up to date and carrier profile as well.

i sent a direct message to the above link...waiting for a response.

Re: CALLS DROPPING

Dunkman — Fri, 26 Apr 2024 18:05:23 GMT

@lfaria

As you wait for CSA response (usually a few hours), maybe try a reboot of your phone. Network reset of your phone (note: this will erase any saved Wifi passwords).

Is the calling from one general location? Or multiple locations?

Re: CALLS DROPPING

leonzhang — Fri, 26 Apr 2024 18:33:04 GMT

same issue for me, tried with another phone and phone calls still drop multiple times. I am pretty sure it is provider issue

Re: CALLS DROPPING

Dunkman — Sat, 27 Apr 2024 15:09:59 GMT

@lfaria

More customer complains about voice quality and dropped calls. I forwarded this issue to PM staff, but will need to wait to hear their response.

From a different forum (reddit, RFD), one customer had the following fix:

For iPhone:
settings>>>cellular>>>Primary>>>network selection>>> turn off automatic network selection and reboot

If possible 5G network roll out issue, maybe try to force your phone to stay on LTE/4G instead of auto.