topic Re: Dropped calls in Get Support

Dropped calls

Rsagoo — Sat, 27 Apr 2024 05:52:03 GMT

I am finding that I am in the middle of a phone call and it suddenly disconnects. This has happened for several days now at different times. How do ifix this issue>

Re: Dropped calls

hTideGnow — Fri, 26 Apr 2024 18:00:11 GMT

@Rsagoo

some had the same issue too, usually a reboot would work

but if reboot does not help, please ask agent to refresh your account

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Dropped calls

Dunkman — Fri, 26 Apr 2024 18:00:39 GMT

@Rsagoo

What model phone do you have? Is it VoLTE compatible?

https://www.publicmobile.ca/en/ab/get-help/articles/volte

Anything else different? Maybe location of the calls.

Maybe try a reboot of your phone. Network reset of phone (note: this will erase any saved Wifi passwords)

You could also try the SIM card in another working phone. That will help determine whether hardware issue versus PM service problem.

Re: Dropped calls

leonzhang — Fri, 26 Apr 2024 18:31:10 GMT

Actually I am getting the same issue, and I switched to another phone, issue persists. So I guess its the problem with the provider.

Re: Dropped calls

Dunkman — Sat, 27 Apr 2024 15:09:29 GMT

@Rsagoo

More customer complains about voice quality and dropped calls. I forwarded this issue to PM staff, but will need to wait to hear their response.

From a different forum (reddit, RFD), one customer had the following fix:

For iPhone:
settings>>>cellular>>>Primary>>>network selection>>> turn off automatic network selection and reboot

If possible 5G network roll out issue, maybe try to force your phone to stay on LTE/4G instead of auto.