topic Re: was a new subscriber in Get Support

was a new subscriber

angelo3 — Sat, 27 Apr 2024 05:58:48 GMT

I tried to sign up for the 100 gb US plan 01APR2024. I had to buy a sim card. The SIM card came in the mail and I tried to register and sign up for the plan. The plan was no longer listed and when I have tried the love chat for a few days and it is always down.

The portrait I am getting is not hat of a reputable company.

Re: was a new subscriber

softech — Fri, 26 Apr 2024 14:59:59 GMT

@angelo3

sorry, the Canada-US plans are no longer available for now.

PM used to have the plan on and off, so, maybe wait a bit and you will see it.

Re: was a new subscriber

Chalupa_Batman — Fri, 26 Apr 2024 15:07:16 GMT

Hello @angelo3

If you signed up at the time and signed up for the CAN/US plan and Public Mobile sent you out a SIM card, please create a ticket and reach out to a CS Agent to see what the next steps are.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.