topic Re: Phone number entry in Get Support

Phone number entry

Rick22 — Fri, 19 Apr 2024 10:49:53 GMT

I have been subscribed for over a week now and am still unable to send and receive text messages and phone calls. It shows public mobile as active but is there a specific way to set up an iPhone? It says I need to add my phone number but it will not allow me to save it? Any tips?

Re: Phone number entry

Phil_Adelphus — Fri, 19 Apr 2024 11:27:05 GMT

@Rick22 Did you port in a phone number from a previous provider, or did you select a new number? If from a previous provider, does their sim still work?

Re: Phone number entry

Rick22 — Fri, 26 Apr 2024 12:48:01 GMT

I ported in my old number. I went to Telus for assistance and they removed my old/physical sim. I suppose I could try to use it again although my eSIM from PM should be sufficient

Re: Phone number entry

Phil_Adelphus — Fri, 26 Apr 2024 13:07:07 GMT

@Rick22 Can you receive phone calls? If you can receive phone calls but can't get SMS text messages then that is a known glitch in the Public Mobile system and you need to contact customer service to fix it. That may also explain why you can't set the phone number. Submit a ticket at the chat/message icon bottom right of this page.

Re: Phone number entry

Rick22 — Fri, 26 Apr 2024 14:31:39 GMT

Thank you. I have submitted 4 tickets to date but am no further ahead