topic US Canada Data plan in Get Support

US Canada Data plan

tt6 — Thu, 25 Apr 2024 22:08:22 GMT

My Daughter is in California right now and her US data plan is not working currently? i subscribed from last cycle for Canada & US plan. she still have 50GB for this cycle which is ending by May 18th?

anyone know why is this happening

Re: US Canada Data plan

Chalupa_Batman — Thu, 25 Apr 2024 22:11:28 GMT

Hey @tt6

Tell her to go into her network settings and turn off automatic, then choose T-Mobile then reboot. Also make sure her Data Roaming is turned on. I was just in the US a few weeks back and did this. If you know what kind of phone she has I can send you a tutorial if she doesn't know how to do this.

Re: US Canada Data plan

HALIMACS — Thu, 25 Apr 2024 22:11:18 GMT

@tt6

make certain her data roaming switch is on and she manually connects to either T-Mobile or AT&T

Re: US Canada Data plan

softech — Thu, 25 Apr 2024 22:11:14 GMT

@tt6 probably just a bit of manual work to connect to the proper network and some setting tweaks

Critical part to US roaming depends on T-Mobile/AT&T coverage and whether you can connect successfully onto either network.

If the phone is not connecting to T-Mobile/AT&T, change the Network Connection from Automatic to Manual and select and test both T-Mobile and AT&T and see which one you can connect.

If your issue is with data, make sure your Roaming Mobile data is enabled and you have disabled your mobile data limiter. Also change your network mode to 4G (and don't try 5G until you can connect and works on 4G)

If your issue is with voice, make sure VoLTE is enabled on the device setting. And if it does not work, try to change the Network to T-Mobile ONLY, and change Preferred Network Type or Network Mode to 2G and see if the calls go through.
Also, you can download VoIP app TextNow as a workaround to make calls and text if you have Wifi or if your roaming has data component and data is working