topic Imessgae in Get Support

Imessgae

Jodi11 — Thu, 25 Apr 2024 21:42:49 GMT

I got this message on my phone that my number is registered to my Apple ID but not associated to this phone… I can keep suing it until it expires. Well I guess it expired as not I can’t text or face time anyone

can someone help me? I hope I didn’t lose my number

I moved to PM April 1

Re: Imessgae

softech — Thu, 25 Apr 2024 21:52:56 GMT

@Jodi11

PM has problem provisioning text capability for new activations. And of course iMessage activation is impacted without a working SMS.

PM is working on a fix but for now, they can only resolve the issue on a case by case basis. Please open ticket with PM support using Private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Imessgae

Chalupa_Batman — Thu, 25 Apr 2024 22:06:53 GMT

Public Mobile is dealing with issues when it comes to SMS on Android and iMessages and FaceTime and such. There is no ETA of when it will be resolved. Here is their announcement.

Hey Community,

We are aware that some of you are currently unable to successfully use iMessage and or FaceTime features, and we understand how frustrating this can be. Our teams are working diligently to find the cause.

In the meantime, please try troubleshoot steps:
Tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

We apologize for any inconvenience this may have caused and will continue to keep you updated.

Thank you,

Public Mobile Team

Keep an eye on this thread as they SHOULD update it when things are fixed.

https://productioncommunity.publicmobile.ca/t5/Announcements/Open-Issue-Trouble-using-iMessage-amp-F...

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.