topic Re: porting number from Fongo in Get Support

porting number from Fongo

Hmnhkq — Fri, 26 Apr 2024 04:11:57 GMT

I porting a number from Fongo at Apr5 but till now I can receive call and put call with it, but I can not receive SMS with it, may I know what's the problem ?

Re: porting number from Fongo

softech — Thu, 25 Apr 2024 20:25:46 GMT

@Hmnhkq

porting from Fongo does not require SMS approval

did you provide the correct information to Fongo? Best to open a ticket with fongo and ask them if they saw the porting request

Also, I will send you the PM porting team number to your Community inbox. Call them and they can confirm the port status

Re: porting number from Fongo

Rastin — Thu, 25 Apr 2024 20:32:11 GMT

There a problem with pm right now your going haft to put in a ticket. There very busy right now because of it. It will take about a day for a reply. Add your info name number email to the ticket and tell them your problem.

Re: porting number from Fongo

Hmnhkq — Thu, 25 Apr 2024 21:25:23 GMT

Yes please

Re: porting number from Fongo

Hmnhkq — Thu, 25 Apr 2024 21:59:27 GMT

phone number is ###-###-#### and my email is @***@*** please send me the update.

updated by Softech: removed for privacy

Re: porting number from Fongo

Hmnhkq — Thu, 25 Apr 2024 21:57:35 GMT

please share me the number. thx

Re: porting number from Fongo

softech — Thu, 25 Apr 2024 22:01:01 GMT

@Hmnhkq

I already sent you the number to your Community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Also, please do not post your personal info here, this is an open forum and we are just customers like you.

Re: porting number from Fongo

Phil_Adelphus — Fri, 26 Apr 2024 09:45:13 GMT

@Hmnhkq Since you can receive calls and if it's just SMS that's not working it may be the current problem Public Mobile is having with text messages. In that case you need to submit a ticket at the chat icon bottom right of this page.