topic Subscription not activated in Get Support

Subscription not activated

Jodo — Fri, 26 Apr 2024 04:09:08 GMT

It get to step 6 then stop and says subscription not activated??

can’t chat with anyone?

Re: Subscription not activated

softech — Thu, 25 Apr 2024 20:56:14 GMT

try this,

Click Logout on top left of the screen
Wait 5 mins for the system to configure on the back end.
Then log in again using the Email and Password.
The app will then sends a code to the Email again,. Enter the code
and you will see the prompt 'Confirm for Full Access' and your Activation will be completed after

if that does not work, open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Subscription not activated

hTideGnow — Thu, 25 Apr 2024 20:56:16 GMT

HI @Jodo

you activated esim or physical sim?

but you should get support to help

please submit a ticket with CS Agent by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription not activated

Jodo — Thu, 25 Apr 2024 21:03:50 GMT

Physical

just sent a msg with your link.

thanks

Re: Subscription not activated

Jodo — Thu, 25 Apr 2024 21:06:00 GMT

It always comes back to same page. Can’t contact any. I have try what you’re saying