topic Re: I cannot send or receive text messages in Get Support

Re: I cannot send or receive text messages

Char16 — Thu, 25 Apr 2024 15:04:20 GMT

Same

Re: I cannot send or receive text messages

hTideGnow — Thu, 25 Apr 2024 15:06:27 GMT

new activation?

Yes, if only SMS an issue, it is a PM system problem with new activation. Voice, data both work but just SMS is the problem. And with the SMS problem, it will affect account verification. PM is aware of the problem and can only fix the issue one account at a time.

Please submit a ticket with CS Agent using direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I cannot send or receive text messages

Char16 — Thu, 25 Apr 2024 15:12:44 GMT

Thank you so much! Its been weeks now and I went to the Telus and they weren't sure what I could do either.

Re: I cannot send or receive text messages

Brock0Lee — Fri, 26 Apr 2024 01:42:26 GMT

Exact same issue happening to me on a new activation with a number transfer. Voice and data works without issues, no incoming or outgoing texts.