topic Re: Credit Card charged twice in Get Support

Credit Card charged twice

Deb81 — Thu, 25 Apr 2024 16:23:04 GMT

Hello, My credit card was charged twice on March 27 at 12.22 pm and March 27 at 12.23 pm for the amount of $16.95 each, (for one month renewal March 27 2024-Apr 26 2024). Can one of these charges be reversed?

Re: Credit Card charged twice

softech — Thu, 25 Apr 2024 16:26:01 GMT

@Deb81

that doesn't look right if both are posted charges. did you check your My Account? any chance the extra charged are showing up as Available Funds as a credit? and did you make a manual plan change on March 27?

if the charges are really wrong, please ask support to check:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Credit Card charged twice

Deb81 — Thu, 25 Apr 2024 16:31:13 GMT

Ok, will try the options you provided and will revert back with a feedback.

Re: Credit Card charged twice

Yummy — Thu, 25 Apr 2024 16:32:07 GMT

One of charges could be 'pending'. Check your account in a day or two and pending should be gone.

Re: Credit Card charged twice

Deb81 — Thu, 25 Apr 2024 16:35:06 GMT

Both transactions are posted charges and show on my credit card statement that I have just received today.

Re: Credit Card charged twice

Yummy — Thu, 25 Apr 2024 16:55:23 GMT

@Deb81 wrote:
Both transactions are posted charges and show on my credit card statement that I have just received today.

Then the only way to get refund (credit) is to open a ticket, provide screenprint of your bill showing 2 charges.

Do NOT do chargeback at your bank as you will be banned to use credit card at PM for one year!